LATEST FEATURES & UPDATES

ServiceNow knowledge.
Current and practical.

Detailed release comparisons, AI explainers, learning resources and batch announcements in one place.

6 detailed updates published.

Every technical update includes context, practical guidance and official source links.

LAST UPDATED 29 AUG 2026
Original abstract illustration showing the evolution from connected workflows to governed autonomous AI workflows
SERVICENOW RELEASE01

ServiceNow Australia vs Zurich: What Actually Changed?

A practical comparison of Zurich's agentic AI foundation and Australia's move toward AI-led decisions, continuously maintained knowledge and stronger enterprise governance.

29 Aug 2026 · 12 min readRead complete update →
Original illustration of assistive AI, coordinated AI agents and a central enterprise governance tower
AI & AUTOMATION02

Now Assist, Agentic AI and AI Control Tower: The Complete Picture

Learn how ServiceNow's assistive AI, autonomous agents and governance capabilities fit together without treating them as competing products.

29 Aug 2026 · 11 min readRead complete update →
Original illustration of an organized digital technology learning library
NEW RESOURCE03

Practical Learning Documents Are Now Live

The learning library now gives students detailed, mobile-friendly ServiceNow guides instead of placeholder cards.

28 Aug 2026 · 6 min readRead complete update →
SITE UPDATE04

Verified Student Review System Launched

Students can submit feedback directly, while approved reviews appear automatically without a code update.

27 Aug 2026 · 4 min readRead complete update →
UPCOMING BATCH05

ServiceNow ITSM Batch Starts 4 September

A 40-hour weekday program covering administration, development, integrations and hands-on project scenarios.

4 Sep 2026 · 5 min readRead complete update →
UPCOMING BATCH06

ServiceNow ITOM Batch Starts 11 September

A 20-hour practical track focused on CMDB, Discovery, patterns, IRE and Service Mapping.

11 Sep 2026 · 5 min readRead complete update →

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