A 20-hour practical track focused on CMDB, Discovery, patterns, IRE and Service Mapping.
Program structure
The ITOM track begins with CMDB foundations and progresses into MID Server setup, credentials, Discovery schedules, troubleshooting, patterns, IRE and service visibility.
- 20 hours of guided learning
- Morning and evening options
- CMDB and Discovery foundation
- Three practical ITOM projects
- Scenario-based mock interview preparation
Learning outcome
By the end, students should understand how discovery data reaches the CMDB, how CIs are identified and reconciled, how to investigate failed discovery and how relationships support operational visibility.
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